Client Service Supervisor (30108), (30314), (30422), (43097)

Client Service Supervisor

The Department of Public Health and Human Services is seeking to fill four Client Service Supervisor positions at various locations statewide. Applicants may indicate their preferred work location(s) during the application process.

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Health & Community Services Division. This position supervises and trains employees who make eligibility determinations for applicants seeking services. The Office of Public Assistance (OPA) supports Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP, formerly food stamps), disabled individuals and a variety of health coverage programs. This Client Service Supervisor position ensures eligibility programs are administered and determined in an accurate and timely manner. This position directly supervises at least two employees and may supervise up to ten staff.

Why Join DPHHS? Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work / life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity :

• Knowledge of social problems, cultural and human behavior, community based and / or statewide assistance programs and eligibility requirements.
• General knowledge of personnel management and supervision.
• Skill in working with individuals from a variety of backgrounds and cultures.
• Ability to foster collaboration, provide effective training and guidance to staff.
• Ability to analyze information and evaluate results to resolve problems.
• Excellent interpersonal skills to develop and maintain constructive and cooperative working relationships.
• Ability to maintain a positive attitude and function effectively with strict deadlines, constant changes, and adapt to high stress situations.
• Meet minimum qualifications :
• Bachelor's degree in business, human services with a concentration that is directly related to public assistance, or a closely related field of study.
• Three years of Client Service Coordinator work experience or other job-related work experience with duties that include complex analysis and decision making and / or solving complex client service problems.
• One year of supervisory experience.
• Other combinations of related education and experience may be considered on a case-by-case basis.
• Preferred experience working with tribal government entities and / or other organizations of native peoples highly preferred.

How to Apply : To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.

Additional Information : This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy. The primary location for this position is open for consideration contingent on available workspace. Specific conditions will be provided by the supervisor and must adhere to state and DPHHS policies. This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.