Lead Analyst - Risk and Compliance

Why USAA? At USAA, our mission is to empower our

members to achieve financial security through highly competitive

products, exceptional service and trusted advice. We seek to be the

#1 choice for the military community and their families. Embrace a

fulfilling career at USAA, where our core values honesty,

integrity, loyalty and service define how we treat each other and

our members. As a dedicated Decision Science Analyst Lead - Member

Value, you will join our Member Value and will be instrumental in

transforming member service experiences through in-depth,

end-to-end analytics. You will uncover critical insights to drive

higher member satisfaction and value, refine service strategies,

and optimize performance. You will collaborate with business

leaders, apply advanced analytical techniques, and translate

complex data into clear, actionable recommendations that drive

significant change. This is a unique opportunity to apply your

analytical expertise and shape the future of member experience with

data-driven insights. We offer a flexible work environment that

requires an individual to be in the office 4 days per week.

Relocation assistance is not available for this position. Leverages

expert business, analytical and technical knowledge to lead

discussions with cross functional teams to understand and

collaborate highly complex business objectives and influence

solution strategies. Applies advanced analytical techniques to

solve business problems that are typically large scale with

significant impact to current and / or future business strategy.

Applies innovative and scientific / quantitative analytical

approaches to draw conclusions and make recommendations to answer

the business objective and drive the appropriate change. Translates

recommendation into communication materials to effectively present

to all levels of management. Incorporates visualization techniques

to support the relevant points of the analysis and ease the

understanding for less technical audiences. Identifies and gathers

the relevant and quality data sources required to fully answer and

address the problem for the recommended strategy through testing or

exploratory data analysis (EDA). Integrates / transforms disparate

data sources and figures out appropriate data hygiene techniques to

apply. Thoroughly documents assumptions, methodology, validation

and testing to facilitate peer reviews and compliance requirements.

Monitors, understands and adopts emerging technology that can

affect the application of scientific methodologies and / or

quantitative analytical approaches to problem resolutions.

Succinctly delivers complex analysis / findings in a manner that

conveys understanding, influences senior executives, garners

support for recommendations, drives business decisions, and

influences business strategy. Researches and pursues the latest

and / or industry leading practices in data and analytics, (Ex :

Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT,

Streaming / NRT data) to advance the overall DSA community knowledge.

Finds opportunities to continue to learn in the data and analytics

space, whether informal (E.g., Innovates to create new and emerging

data sets, and incorporation (data wrangling, data munging) into

new insights. Ensures risks associated with business activities are

effectively identified, measured, monitored, and controlled in

accordance with risk and compliance policies and procedures.

Bachelor's degree in quantitative analytics field such as

Economics, Finance, Statistics, Mathematics, Actuarial Sciences,

Operations Research, Data and / or Business Analysis, Data Science or

other quantitative field is required; OR 4 years of related

statistics, mathematics or quantitative analytics or related

experience (in addition to the minimum years of experience

required) may be substituted in lieu of degree. ~8 years of data

& analytics experience; OR 6 years of data & analytics

experience and up to 2 years of progressive functional business

relevant experience within the respective industry of

responsibility (i.e. OR Advanced degree in quantitative analytics

field such as Economics, Finance, Statistics, Mathematics,

Actuarial Sciences, Operations Research, Data and / or Business

Analysis, Data Science or other quantitative field and 6 years of

experience in data / analytics or functional business experience

within the respective industry of responsibility (i.e. 3 years of

direct and / or indirect management experience. ~ Experienced

knowledge of data analysis tools, data visualization, developing

analysis queries and procedures in SQL, SAS, BI tools or other

analysis software, and relevant industry data & methods and

ability to connect external insights to business problems. S.

military service or being a military spouse / domestic partner is

highly valued. An advanced degree in a quantitative field such as

Economics, Finance, Statistics, Mathematics, Actuarial Sciences,

Operations Research, Data and / or Business Analysis, Data Science,

or a related discipline. A deep understanding of the

customer / member journey and service operations. This includes a

strong proficiency in applying statistical modeling, machine

learning, and quantitative analysis techniques. Exceptional

communication and presentation skills, with a validated talent for

translating complex insights into tangible business impact for

diverse collaborators. Validated ability to take on complex

analytical challenges, develop data-driven solutions, and execute

on recommendations. Ability to work independently, lead projects

effectively, and proactively find opportunities for analytical

exploration and improvement. Please do not apply for this role if

at any time (now or in the future) you will need immigration

support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation : USAA has an effective process for assessing market

data and establishing ranges to ensure we remain competitive. You

are paid within the salary range based on your experience and

market data of the position. Employees may be eligible for pay

incentives based on overall corporate and individual performance

and at the discretion of the USAA Board of Directors. Benefits : At

USAA our employees enjoy best-in-class benefits to support their

physical, financial, and emotional wellness. These benefits include

comprehensive medical, dental and vision plans, 401(k), pension,

life insurance, parental benefits, adoption assistance, paid time

off program with paid holidays plus 16 paid volunteer hours, and

various wellness programs. Applications for this position are

accepted on an ongoing basis, this posting will remain open until

the position is filled. All qualified applicants will receive

consideration for employment without regard to race, color,

religion, sex, sexual orientation, gender identity, national

origin, disability, or status as a protected veteran.