Product Specialist

Job Description

Job Description

Product Specialist

Who We Are

At Drucker Diagnostics, we believe healthier outcomes begin with confidence in every test result and that every connection matters. We are proud to be the leading manufacturer of high-quality benchtop centrifuges that empower laboratories and clinics worldwide. Our work supports vital healthcare efforts every day, and it starts with the skill and dedication of our team members. Our Product Team plays a vital role in that mission by providing technical expertise and support for our medical equipment product lines. If you want to make a real difference building something truly remarkable, join us.

Your Mission

As a Product Specialist, you will work across the organization to ensure seamless implementation, training, and support of designated product lines. You will serve as a technical resource for customers, partners, and internal teams, translating product information into practical solutions and providing expert guidance throughout the product lifecycle.

You will work closely with Development, Engineering, Commercial and Operational teams to optimize product performance and customer outcomes. Externally, you will serve as the subject matter expert and ambassador for te product line, available for sales support, demonstrations, customer training, troubleshooting, and representing the product line.

The ideal candidate will have deep expertise in US clinical and laboratory equipment with hands-on experience supporting products in US Hospital and Laboratory environments. Success in this role requires excellent technical communication, problem-solving abilities, and dedication to delivering superior customer support, helping us deliver products that Make People Safer, Healthier, and More Productive.

What You’ll Do – Essential Duties and Responsibilities

Product Knowledge, Development, and Continuous Improvement

• Maintain technical knowledge of all product features, specifications, and capabilities
• Provide recommendations for product improvements based on field experience and customer feedback
• Partner with cross-functional teams to develop and validate innovative capabilities that advance the product line or commercialize new product lines
• Drive execution of product development and / or change management projects
• Support product testing, validation, and field trials as needed
• Document lessons learned and technical insights for product enhancement initiatives

Product Support & Technical Expertise

Sales & Market Support

Market Analysis & Customer Feedback

What You’ll Bring – Desired Qualifications

Technical Skills

Core Competencies

Desired Education and Experience :

Computer Skills :

Work Environment :

Travel Requirements

Why Join Us?

At Drucker Diagnostics, we know that behind every great product is a great person. We would be honored to have you join our team and our vision for Building something truly remarkable that will long outlast us!

Powered by JazzHR

7hbpUxIuOd