About PatientHub
PatientHub is ClinicMind's patient engagement suite, powered by the GoHighLevel (GHL) platform and tightly integrated with our EHR, RCM, and AI modules. From automated two-way texting and online scheduling to funnel pages and review campaigns, PatientHub turns GHL's raw power into a turnkey growth engine for 2,700+ chiropractic and mental-health providers.
Mission for This Role
Leverage 100 % of GoHighLevel's feature set-Workflows, Triggers, Custom Objects, AI Conversation, SaaS-Mode billing, and the REST API-to deliver a branded PatientHub experience that :
- Drives 40 % YoY MRR growth for the PatientHub module.
- Boosts patient engagement metrics (open rate ≥ 85 %, review-conversion +30 %).
- Eliminates "shadow CRMs" by embedding GHL power natively in ClinicMind.
Key Responsibilities
GHL Platform MasteryBuild & maintain SaaS-Mode templates, snapshots, and sub-account automationsExploit GHL AI Conversation & "Lead Connector" upgrades the week they drop.Roadmap & StrategyConvert GHL release notes into a 12-month PatientHub roadmap.Prioritize backlog via impact × effort, aligned to ClinicMind flywheel KPIs.Workflow EngineeringDesign multi-step workflows (SMS, email, IVR, Facebook DM, Google MyBiz chat).Publish pre-built funnel pages and survey forms for specific care plans (e.g., back-pain lead magnets).Integration and APIManage GHL REST hooks to sync contacts, appointments, and invoices with ClinicMind core services.Own UAT and regression scripts every GHL release cycle.Analytics & MonetizationInstrument GHL reporting dashboards; surface KPIs inside ClinicMind BI (Looker).Optimize SaaS-Mode pricing tiers; manage rebilling margins and churn prevention automations.Compliance & SecurityEnforce HIPAA, TCPA, CAN-SPAM within GHL sub-accounts; review new features for compliance risk.Enablement & SupportDeliver snapshot documentation, Loom tutorials, and playbooks for CS, Sales, and onboarding teams.Interface with GHL support & slack channel to resolve platform issues.Qualifications
3-5 years product management OR GHL agency experience building snapshots, workflows, and SaaS-Mode accounts.Deep knowledge of GoHighLevel APIs, LeadConnector mobile, Webhooks, Custom Tables, and AI Conversation flows.Track record shipping customer-facing features in an Agile squad (Jira, Figma, Git).Data-fluency : Looker, SQL, or GHL analytics; comfortable A / B-testing funnels.Familiarity with HIPAA / TCPA and healthcare marketing compliance.Advantage-to-HaveExperience integrating GHL with EHR / RCM or other health-tech systems (e.g., Redox, HL7, FHIR).
Chiropractic, PT, or behavioral-health domain exposure.Certification : GoHighLevel SaaS Pro, Pragmatic Marketing, or CSPO.MUST HAVE :
High comfort level working on Eastern Time Zone / US ShiftGood internet access at homeMobile HotspotLaptop / Desktop with at least 16 GB