Credit Counselor (onsite)

POSITION PURPOSE

Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Is aligned with and promotes U1 values. Ensures that the Credit Union's professional image is maintained.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Upholds U1 Values

• Trustworthy
• Focuses on compliance and security by following regulations and U1 Procedures.
• Understands NCUA insurance and lending regulations.
• Follow directions.
• Friendly
• Effective and professional relationships with members, vendor partners and all levels of employees.
• Supports and mentors U1 employees.
• Reliable
• Meet deadlines and respond promptly.
• Other projects / tasks assigned.
• Assists lending team as needed.
• Assists with training.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

QUALIFICATIONS

Education / Certification : High school diploma or equivalent.

Experience Required : One year of phone customer service experience required.

Ability to type

Solid computer skills

Fluent in Microsoft Office Suite

Previous collection experience preferred

Knowledge / Skills / Abilities : Excellent public relations and interpersonal skills.

Ability to multi-task, investigate and troubleshoot.

Time management, planning, and organizational skills.

Attention to detail and the ability to communicate complex information

clearly.

Ability to interact with other departments and personnel.

Ability to read credit reports.

Maintain an effective and efficient workflow.