Clinical Triage Specialist

Eye Health America, LLCFort Myers, FL, US

3 days ago

Job type

Full-time

Job description

Job Description

Description :

Eye Health America is looking for a trained ophthalmic technician who would like to apply their clinical knowledge to help patients in a hybrid remote capacity. The ideal candidate has spent at least 2 years working with patients inside an eye care clinic and has strong conversational and problem-solving skills.

Job responsibilities :

Take inbound patient calls related to :

Prescription questions

Pre-surgical and post-surgical questions

Adverse events related to surgeries and prescriptions

Triaging emergent eye issues and scheduling urgent appointments

Place outbound calls related to :

Patient voicemails with clinical questions

Directives from in-clinic providers and staff on clinical communication to patients

Patient educational programs

Input and maintain accurate and up-to-date patient records, including demographic information

Serve as an advocate for patients, addressing their concerns and ensuring their needs are met

Maintain patient confidentiality in accordance with healthcare privacy laws (e.g.,HIPAA)

Benefits :

As a team member at Eye Health America, you'll enjoy :

Medical, Dental, Vision, Short-term Disability, Long-term, Disability, Life Insurance, etc.

Matching 401(k)

Wellness Program

Paid Vacation & Holidays

Training / Advancement opportunities

Requirements :

COA certification required.

Phone triage experience preferred.

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Triage Specialist • Fort Myers, FL, US

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