Desktop Engineer II

Job Description :

Reporting to the IT Supervisor, this position provides end user support for roughly 140 users running Windows 10 and 11, MS Office and various graphics applications including but not limited to Adobe Illustrator, InDesign, Photoshop, AutoCAD and Revit. He / she ensures the smooth operation and stability of the firm's local and cloud-based IT infrastructure.

A good understanding of PC hardware, principles of networking and the ability to adapt to new applications is needed.

Responsibilities Include :

• Provide support for roughly 140 users on Windows 10 and 11 workstations and laptops
• Diagnose and repair PC hardware
• Support and troubleshoot MS Office and various graphic applications
• Provide end user training, as needed, in the use of computers, applications, hardware, and security practices
• Support, maintain and troubleshooting printers
• Manage users in Active Directory and Microsoft 365
• Manage Microsoft Teams phones and conferencing audio / video technology
• Perform IT asset management and inventory tracking
• Collaborate with the managed service providers to address desktops and laptops issues

Qualifications :

Preferred but not Required :

We offer career advancement opportunities and an excellent compensation and benefits package that include company paid group medical, dental, vision, and life insurance coverage, a matching 401(k) plan, paid monthly parking, one-week yearend holiday shut-down, and an alternative work schedule based on a 4 ½-day workweek.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, age, marital status, national origin, disability, or any other consideration made unlawful by law.

NO PHONE CALLS. PRINCIPALS ONLY PLEASE.