Guest Relations Coordinator - The Forum

Job Description

Job Description

Jamestown

JOB DESCRIPTION

POSITION / LEVEL : Guest Relations Coordinator FLSA STATUS : Non-Exempt

DEPT / OFFICE : Property Management DATE : October 2025

REPORTS TO : General Manager

JOB SUMMARY :

We are looking for an enthusiastic Guest Relations Coordinator to join The Forum team. You will be responsible for developing and maintaining positive relationships with the guest and tenant community. Your role will involve addressing tenant inquiries, coordinating property maintenance, and ensuring overall guest satisfaction. You will act as a liaison between property management, tenants and guests in ensuring efficient communication and problem resolution. You will further support The Forum's Marketing Manager in the execution of the property event program.

Joining our team will provide you with an opportunity to play a vital role in maintaining positive guest relationships, ensuring operational efficiency, and contributing to the overall operational success at The Forum. The ideal candidate will be a team player with a positive attitude, is adaptable and organized, and has strong prioritization and time management skills.

If you have a passion for customer service, excellent communication skills, and a keen eye for detail, we encourage you to apply for this exciting position.

Hours : Tuesday – Saturday

• schedule may change based on event needs

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Majority of work time will be spent in an office environment, however, set up and during events, candidate should be able to meet the following physical requirements :

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