Operations Manager

Job Description

JOB SUMMARY

Responsible for leading and managing daily department operations across Field personnel, Technical Service Managers, Project Engineers, Design Engineers, and System Software Engineers. Oversees both Construction and Service operations, ensuring alignment with the business’s strategic direction and growth.

ESSENTIAL FUNCTIONS

• Ensure company standards, process execution, and quality assurance within local operations.
• Lead and manage teams through change, deploying new strategies and processes effectively.
• Plan and allocate resources for contracting and service operations to meet business demand.
• Oversee project turnover, ensuring proper handoff to Project Managers and Engineers.
• Maintain engineering, software, and graphics standards documentation.
• Conduct skills assessments and support staff development plans.
• Improve efficiency and reduce costs across project and service operations.
• Develop staffing / recruiting strategies, manage hiring, and build subcontractor networks.
• Provide capacity management reporting and participate in backlog reviews.
• Identify potential project issues and develop action plans with Project Managers.
• Build strong relationships with customers, project managers, and field staff.
• Support project development in solutions, applications, execution, and estimating.
• Track productivity metrics and cost accountability for the operations team.
• Mentor supervisors to strengthen leadership as the business grows.
• Represent the operational team in internal / external presentations.
• Stay current with market and industry technologies to support operations.
• Other duties as assigned by leadership.

EDUCATION & EXPERIENCE

ACCO COMPETENCIES

PHYSICAL REQUIREMENTS

COMPENSATION

Job Identification 5987