Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Savanna, IL, US
Associate Team Leader

Associate Team Leader

H&R Block • Savanna, IL, US
1 day ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had :

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What youll bring to the team :

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your expertise :

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Various discounts on everyday items and services
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job

    #16095

    Create a job alert for this search

    Team Leader • Savanna, IL, US

    Related jobs
    Team Leader

    Team Leader

    Rosecrance • Freeport, IL, US
    Full-time
    At Rosecrance, we've been leading the way in behavioral health services for over a century.Our team empowers individuals and families to overcome substance use and mental health challenges through ...Show more
    Last updated: 4 days ago • Promoted
    General Manager

    General Manager

    Checkers & Rally's • East Moline, IL, US
    Full-time
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the Corporate Field Operations team you will be responsible for executing t...Show more
    Last updated: 30+ days ago
    General Manager

    General Manager

    Pizza Hut • FREEPORT, IL, US
    Full-time
    DAY WORK-WEEK AND ONE WEEKEND DAY OFF EVERY WEEK! $52k-$70k yearly PLUS bonus!.Freeland Group Restaurants is the premier Pizza Hut franchise in the United States and is seeking goal-oriented, energ...Show more
    Last updated: 25 days ago
    Assistant General Manager

    Assistant General Manager

    Border Foods • Clinton, IA, US
    Part-time
    What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a peop...Show more
    Last updated: 30+ days ago • Promoted
    Business Office Manager

    Business Office Manager

    Addington Place of Clinton • Clinton, IA, US
    Full-time
    Arvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities.Illinois, Iowa, Kansa...Show more
    Last updated: 27 days ago • Promoted
    General Manager

    General Manager

    McDonald's • Freeport, IL, US
    Full-time
    Flexible scheduling with a side of always feeling valued.A job at McDonald's offers a job combo that fits YOU.Competitive pay from $62900 per year - $73905 per year. Employee discounts and free meal...Show more
    Last updated: 30+ days ago • Promoted
    Coca-Cola Logistics Coordinator (Remote)

    Coca-Cola Logistics Coordinator (Remote)

    TradeJobsWorkforce • 61230 Albany, IL, US
    Remote
    Full-time
    Help us succeed as our next Coca-Cola Logistics Coordinator (Remote) to maintain accurate records and documentation, provide excellent service to customers and team members, and follow safety proce...Show more
    Last updated: 30+ days ago • Promoted
    Join Our Team : School-Based Therapy Manager (Remote)

    Join Our Team : School-Based Therapy Manager (Remote)

    Bethany for Children & Families • Clinton, IA, US
    Remote
    Full-time
    Are you a passionate leader ready to make a meaningful impact in the lives of children and families.Bethany for Children & Families is looking for a. If you thrive on leadership, teamwork, and makin...Show more
    Last updated: 1 day ago • Promoted
    Records Management Specialist

    Records Management Specialist

    TradeJobsWorkforce • 61230 Albany, IL, US
    Full-time
    As a Records Management Specialist, you will be responsible for maintaining and organizing police records, including : manage and maintain police records and databases. Duties and responsibilities ca...Show more
    Last updated: 30+ days ago • Promoted
    Management Trainee

    Management Trainee

    Dayton Freight • East Moline, IL, US
    Full-time
    The Management Trainee Program is geared toward recently graduated or soon-to-be graduating seniors.This 24-week, hands-on job experience offers the opportunity for each Trainee to become part of a...Show more
    Last updated: 30+ days ago • Promoted
    Aldi Logistics Coordinator (Remote)

    Aldi Logistics Coordinator (Remote)

    TradeJobsWorkforce • 61230 Albany, IL, US
    Remote
    Full-time
    An exciting opportunity awaits for a Aldi Logistics Coordinator (Remote) to assist with organizing, stocking, and general upkeep, work collaboratively across teams and departments, and respond prom...Show more
    Last updated: 30+ days ago • Promoted
    ASSISTANT MANAGER

    ASSISTANT MANAGER

    Taco Bell • Sterling, IL, US
    Full-time
    You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp.If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage a...Show more
    Last updated: 30+ days ago • Promoted
    Management Internship

    Management Internship

    Dayton Freight • East Moline, IL, US
    Full-time
    Management Interns participate in an accelerated 9-week program during the summer months.Individuals who successfully complete this program will be considered for the Dayton Freight Management Trai...Show more
    Last updated: 30+ days ago • Promoted
    Coordinator

    Coordinator

    TradeJobsWorkforce • 61230 Albany, IL, US
    Full-time +1
    Key Job Functions : Processes all store shipments and administers recall.Ensures maintenance and housekeeping of stockroom. Job Duties : Maintains a neat, organized and well-stocked back room.Compli...Show more
    Last updated: 30+ days ago • Promoted
    Amazon Logistics Coordinator

    Amazon Logistics Coordinator

    TradeJobsWorkforce • 61230 Albany, IL, US
    Full-time
    Help us succeed as our next Amazon Logistics Coordinator to assist with processing returns and exchanges, provide excellent service to customers and team members, and gain knowledge of company offe...Show more
    Last updated: 30+ days ago • Promoted
    CMA / Medication Manager - PT

    CMA / Medication Manager - PT

    Mill Valley Care Center • Bellevue, IA, US
    Full-time
    Sunrise Villa, an assisted living community in Bellevue, IA, is hiring for a PT Universal Worker / Medication Manager to join our team. The Medication Manager oversees our community of apartments and ...Show more
    Last updated: 28 days ago • Promoted
    Join Our Team : School-Based Therapy Manager (Remote)

    Join Our Team : School-Based Therapy Manager (Remote)

    Bethany for Children and Families • Clinton, IA, United States
    Remote
    Full-time
    Are you a passionate leader ready to make a meaningful impact in the lives of children and families.Bethany for Children & Families is looking for a. If you thrive on leadership, teamwork, and makin...Show more
    Last updated: 1 day ago • Promoted
    Entry Level Management-WFH

    Entry Level Management-WFH

    AO Globe Life • Galena, IL, US
    Remote
    Full-time
    Quick Apply
    Elevate Your Career as a Remote Leader!.Are you someone who craves flexibility and growth in your career?.Your next adventure starts here!. We're on the hunt for passionate and dedicated profe...Show more
    Last updated: 30+ days ago