Manager, Operational Data & Resource Capacity Management

Manager, Operational Data & Resource Capacity Management

The Manager, Operational Data & Resource Capacity Management collects, reports, and operationalizes data to best support the goals of the Client Services organization (Professional Services and Client Success) and to enable the optimal allocation of resources. This leader leverages their analytical and data reporting skills, knowledge of Resource Capacity Management best-practices and modeling, and their team of data analysts to ensure Client Services capacity is balanced with business demand, colleague utilization is maximized to attain margin and efficiency targets, and the right people are aligned to the right work to drive colleague and client satisfaction. This position focuses on providing operational data and insights that support organizational performance to Client Services leadership and teams, Executives, and partners in other functions including Finance and Revenue Operations.

Starting base pay for this role is between $100,000 and $139,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Responsibilities

• Develops and maintains resource capacity models to forecast resource demand and optimize allocation across Client Services
• Builds and enhances dashboards and reports that empower teams and leaders to operate efficiently and make data-driven decisions
• Leads a team of data analysts to deliver timely, accurate, and actionable operational insights
• Monitors and reports on colleague utilization, ensuring alignment with margin and efficiency targets
• Provides monthly executive-level reporting on Client Services performance, capacity, and resource trends
• Partners with Finance and Revenue Operations to inform budgeting, headcount planning, and hiring strategies
• Delivers data and reporting that supports governance efforts for managing client accounts and implementation projects
• Ensures resource capacity is balanced with business demand to support successful project delivery and client satisfaction
• Translates complex data into clear narratives for Client Services leadership and cross-functional stakeholders
• Establishes and maintains data integrity and consistency across operational reporting systems
• Identifies and addresses gaps in resource planning and utilization through proactive analysis and recommendations
• Collaborates with Client Success and Professional Services leaders to align operational data with strategic goals
• Drives continuous improvement in reporting processes, tools, and methodologies
• Supports scenario planning and "what-if" modeling to evaluate the impact of business changes on resource need
• Champions the use of data to foster a culture of accountability, transparency, and performance excellence
• Responsible for performance management of team members
• Performs team member review, evaluation, and compensation processes
• Accountable for the team's success
• Other duties as assigned

Qualifications

Manager, Operational Data & RCM Qualifications :

Bachelor's degree in a business-related field

Senior Manager, Operational Data & RCM Qualifications :

Bachelor's degree in a business-related field

Benefits

Who We Are

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk, insurance, compliance, and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable, intuitive, and scalable, Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers, MGAs, TPAs, and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origami's approach to developing, implementing, and supporting our award-winning software solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Caution : Be alert to recruiting scams. We have received reports of individuals impersonating Origami Risk recruiters to deceive candidates into disclosing personal information. These impostors use fake Origami Risk domain names and email addresses. Please double-check that any email address from an Origami Risk recruiter ends with origamirisk.com or talent.icims.com. And to confirm the legitimacy of any recruiting communication, feel free to email transparencycheck@origamirisk.com.