Seasonal Customer Support Specialist

Overview

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Responsibilities

• Provides fast, efficient, and courteous service always.
• Answers incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handles and directs customer complaints to the proper personnel.
• Works extended hours as requested by supervisor to ensure good customer service in busy season.
• Maintains the office in a neat and orderly fashion. Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained. Keeps resource manuals accessible and current.
• Ensures all items sold are delivered and charged in a timely manner. Bills products picked up by customers. Correctly splits tickets for landlords, etc. as directed by growers.
• Is responsible for weighing incoming and outgoing grain. Assists in settling grain in a timely manner. Maintains knowledge of commodity prices and trends and communicates with local farm customers. Reviews price information with supervisor as necessary. Assists in other areas of the location as needed.
• Uses all tools, equipment, and vehicles carefully and for their intended use. Attends product updates and service training sessions as required by the supervisor.

Basic Employment Expectations

Safety

Communication

Accountability & Professionalism

Customer Service

Personal / Professional Development

Qualifications & Requirements

Physical Demands

Work Environment

Job Details

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