Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join our team in Albuquerque, New Mexico. This is a Contract-to-permanent position where you will play a vital role in delivering exceptional service and resolving customer concerns effectively. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity offers a strong foundation for a long-term career.

Responsibilities :

• Respond to customer inquiries promptly and professionally, ensuring their concerns are resolved effectively.
• Deliver detailed information about products and services while maintaining a positive and helpful demeanor.
• Handle sensitive information, including billing and credit card details, with the utmost confidentiality.
• Manage high volumes of customer interactions and meet established service level expectations.
• Resolve challenging customer situations with empathy and professionalism.
• Organize tasks efficiently and multitask to maintain productivity in a dynamic environment.
• Communicate clearly and accurately, demonstrating strong grammar and spelling skills in all interactions.
• Collaborate with team members and contribute to a positive work environment.
• Adapt to changes in schedules and workflows as needed to meet customer and business demands.
• Proficiency with basic technical functions, such as navigating file systems and using multiple browser tabs.
• Strong typing skills with a focus on speed and accuracy.
• Experience with Microsoft Office tools, including Word, Excel, and Outlook.
• Previous experience in a customer service role, demonstrating the ability to handle high-pressure situations.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to maintain confidentiality when handling sensitive customer information.
• A commitment to providing outstanding customer service and exceeding expectations.