Retirement Account Manager

WHO ARE WE : Alerus is a commercial wealth bank and national retirement provider with one core purpose : helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES : Passion for Excellence : : Success is Never Final : : Do the Right Thing : : One Alerus

ABOUT THE ROLE :

Account Managers (AMs) are responsible for providing day-to-day client support, ensuring seamless service and addressing immediate needs. Serving as the face of Alerus, AMs deliver top-tier customer service by leveraging both their own expertise and the deep institutional knowledge of internal colleagues who support them behind the scenes. Acting as the primary point of contactor "quarterback"for all plan-related questions, AMs utilize Salesforce to efficiently route inquiries to the appropriate teams within Alerus Retirement and Benefits (ARB). They maintain close oversight of all open items related to their assigned plans, ensuring timely resolution and consistent client satisfaction.

WHAT YOU'LL BE DOING :

• You'll play a key role in supporting client relationships and ensuring their needs are met with care and attention. Under the guidance of senior team members, you'll learn to manage non compliance tested accounts as well as full service accounts, coordinate with internal teams, and help deliver excellent service that keeps clients satisfied and engaged.
• Build and maintain positive relationships with a portfolio of clients.
• Serve as the day-to-day point of contact for client inquiries and support.
• Coordinate with internal teams (e.g. sales, operations, support) to ensure client needs are met.
• Track account activity and update CRM tools and documentation regularly.

WHAT YOU SHOULD HAVE :

WHAT WE BRING TO THE TABLE :

WORK ENVIRONMENT : Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE :

$55,000 - $85,000 per year based on experience.

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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