Director of Operations

Job Description

Job Description

Director of Operations

About ANNA (Allied Network for Neurodevelopmental Advancement) :

Our mission is to provide high-quality, evidence-based services for autistic children and families through excellence in clinical training and supervision, multidisciplinary assessment and collaborative goal setting, compassionate family-centered practice, and customized programs using fun, naturalistic teaching approaches to support each child’s unique strengths and needs.

Position Overview

The Director of Operations will play a pivotal role in driving ANNA’s mission to deliver high-quality, neuroaffirming autism care at scale. Reporting to the Senior Vice President of Operations, this individual will oversee multi-site operational performance, support center growth and expansion, and ensure operational alignment with ANNA’s clinical and financial goals.

This leader will translate enterprise objectives into site-level execution—building systems, processes, and teams that support sustainable growth, high-quality care delivery, and operational excellence across ANNA’s network.

This is an opportunity to build a modern, tech-enabled, neuroaffirming autism services platform from the ground up—and make a lasting impact on children, families, and communities.

Key Responsibilities

1. Operational Leadership

Partner with the SVP of Operations to translate strategic goals into actionable operational plans across centers.

Support the SVP in overseeing day-to-day performance of the operations department

Coordinate with center and regional leaders to implement playbooks, scheduling standards, and workflow optimizations that enhance efficiency.

Lead operational workstreams that improve center-level execution, utilization, and client experience.

2. Performance Management & Data Visibility

Develop, maintain, and action real-time operational dashboards to track and improve key metrics (e.g., utilization, staffing, client growth, margin).

Proactively analyze data trends and initiate performance improvement projects in collaboration with the SVP of Operations and clinical leadership.

Build operational playbooks processes to improve clinical quality, unit economics, and growth across sites.

Maintain performance accountability via real-time dashboards and reporting tools.

3. Process Design & Standardization

Design and implement core operational playbooks for real estate operations, scheduling, dashboarding, and other functions.

Collaborate with center operations teams to document and train staff on standard operating procedures (SOPs).

Continuously evaluate and refine operational systems for scalability, efficiency, and alignment with ANNA’s clinical model.

Lead end-to-end location expansion : real estate, staffing, referrals and operations.

Create repeatable playbooks for selecting, opening, and ramping new centers under budget and on timeline.

4. Cross-Functional Collaboration

Partner with People Operations to align workforce planning and retention initiatives with operational performance goals.

Collaborate with Talent Acquisition to ensure proactive staffing for growth and backfill needs.

Work closely with Community Outreach to ensure operational readiness supports referral growth and onboarding capacity.

Collaborate with Clinical Leadership to enhance communication, reduce bottlenecks, and ensure operations effectively enable clinical excellence.

5. Team & Culture Enablement

Serve as a connector and enabler across operational and clinical teams, ensuring alignment and information flow.

Model ANNA’s values through transparent communication, proactive problem-solving, and mission-driven collaboration.

Contribute to a culture of data-driven accountability, operational excellence, and continuous improvement.

Qualifications

Education & Experience :

Bachelor’s degree required; advanced degree optional.

5–7 years of experience in multi-site healthcare operations, ideally in ABA, behavioral health, or pediatric therapy.

Proven success in implementing systems, dashboards, and process improvements across complex organizations.

Skills & Competencies :

Strong analytical and financial acumen with proficiency in operations.

Skilled at building systems that balance efficiency with clinical quality.

Excellent communicator capable of partnering across departments and levels.

Hands-on operator who thrives in a dynamic, fast-growing environment.

Deep alignment with ANNA’s neuroaffirming, evidence-based, and family-centered care philosophy.

What We Offer

Competitive salary and performance-based bonuses.

A collaborative and mission-driven work environment.

Professional development opportunities to support your growth and success in the role.

Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and generous paid time off.

ANNA is an equal opportunity employer. We’re committed to creating a diverse, inclusive, and supportive workplace. If you’re passionate about our mission but don’t meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need.