Store ManagerRowan • New York, NY, United States
Store Manager
Rowan • New York, NY, United States
2 days ago
Job type
- Full-time
Job descriptionLead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols. Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team. Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals. Schedule staff within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, manage time-off requests, and handle any staffing issues as they arise. Recruit for open studio positions. Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures. Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well. Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand. Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards. Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures. Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times. Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge. Leverage coaching and feedback to continually develop a diverse Studio team. Provide ongoing training and development opportunities to staff to enhance their skills and knowledge. Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities. Ensure studio budgets, track expenses, and financial targets are met. Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities. Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus. Proven strong leadership skills with the ability to inspire, motivate and develop a team. Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences. Proven track record of driving sales and optimizing store profitability. Excellent customer service skills with a passion for creating memorable experiences. Ability to work a flexible schedule, including weekends and holidays. Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met. Comfortable using technology, software systems and POS. Deep understanding of retail operations, including inventory management and visual merchandising. Strong organizational and multitasking abilities. Knowledge of health and safety regulations, particularly related to piercing, is a plus. Excellent verbal and written communication skills. Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents). Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales. The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required. Standing for a full 8-hour shift is a regular part of this role. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns. You make a commitment and stick to it! Compensation : The anticipated annual base salary for this position is $65,000- $75,000. Paid accrued Vacation and Sick Time for full-time employees. Medical / Dental / Vision Health Plans for full time employees. Employee Assistance Program (EAP) Resources. 401k and Roth IRA Plans. Generous employee discounts on our amazing products and services! Team Member Referral Bonus plan for Studio positions.
Join to apply for the Store Manager role at Rowan
The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Boerum Hill studio location.
Customer Experience
- Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
- Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
- Help customers and their friends and family choose and style their ears with Rowan jewelry.
- Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction.
- Maintain a clean, welcoming, and safe studio environment at all times.
- Engage with the local community to drive brand awareness, traffic and appointments.
Leadership + Team Management
Operations + Sales
Training + Development
Administrative Duties
Experience we're looking for
Studio Management Full-Time Benefits & Perks
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
We may provide reasonable accommodations for individuals with disabilities to perform the essential functions of this job.
#J-18808-Ljbffr
Create a job alert for this search
Store Manager • New York, NY, United States
Related jobs
The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment.The ideal Studi...Show more
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...Show more
About the role : As the Store Manager, you are responsible for the store's overall performance, talent initiatives, operational execution, visual standards, and customer experience.Ideal candidates ...Show more
The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service and maintaining a clean, safe, and welcoming environment.The ideal Studio...Show more Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and consistent across all job posts.Show more 
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!.We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic...Show more
Trek is an awesome place to work, with amazing benefits for all employees.We build only products we love, provide incredible hospitality to our customers, and change the world by getting more peopl...Show more
At Mango we style everything we do with passion.Founded in Barcelona and with presence in over 120 countries, we inspire the world with creativity, innovation and authenticity.Our multicultural tea...Show more
Fix it with gadgets repair experts at iFixScreens.Same Day iPhone Repair, iPad Repair, Smartphone Repair, Drone Repair, PC & Mac Repair Services.
We have locations in New York, Georgia, and Florida ...Show more
The Store Manager is a champion and model of Boot Barn's Mission, Vision and Values.They are a business driver who demonstrates the highest level of leadership in support of exceptional customer se...Show more By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...Show more 
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need pa...Show more
About the Brand As a restorative brand we turn waste into iconic pieces while restoring coral reef ecosystems.For every swimsuit purchased, you are helping restore the San Andrés Coral Reef in...Show more By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...Show more By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...Show more 
At Claire's, we're all about self-expression, creativity, and bringing the latest trends to life for our customers.If you thrive in a fast-paced retail environment, love engaging with customers, an...Show more
As a Store Manager, you will lead the Paramus store team and oversee all aspects of retail operations.The ideal candidate will have strong leadership, excellent communication, and a passion for tec...Show more
As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store.You are passiona...Show more
Professionalism | Excellence in Service | Passion | Innovation.The Store Manager oversees the day-to-day operations of the storefront and is skilled at maintaining high standards of food and drink ...Show more
Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...Show more
Store Manager
Rowan • Brooklyn, NY, US
Full-time
Last updated: 5 days ago • Promoted
10056 Store Manager
SBH Health System • Yonkers, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager
gorjana • White Plains, NY, US
Full-time
Last updated: 20 days ago • Promoted
Store Manager
Rowan Inc. • New York, NY, United States
Full-time
Last updated: 4 days ago • Promoted
00010 Store Manager
SBH Health System • Wantagh, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager
Altice USA • Yonkers, NY, United States
Full-time
Last updated: 10 days ago • Promoted
Store Manager
Trek Bikes • Forest Hills, NY, US
Full-time
Last updated: 30+ days ago • Promoted
STORE MANAGER
Mango • Jersey City, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager
iFixScreens • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager
Boot Barn • New York, NY, US
Full-time
Last updated: 25 days ago • Promoted
03955 Store Manager
SBH Health System • Staten Island, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager Sally Beauty 01032
Sally Beauty Holdings • Nanuet, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager : Baobab
Leap • New York City, NY, US
Full-time
Quick Apply
Last updated: 7 hours ago • New!
10056 Store Manager
Sally Beauty Holdings • Yonkers, NY, US
Full-time
Last updated: 30+ days ago • Promoted
03955 Store Manager
Sally Beauty Holdings • Staten Island, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager
Claires • Staten Island, NY, US
Full-time
Last updated: 12 days ago • Promoted
Store Manger
Manpower • Paramus, NJ, US
Full-time
Last updated: 19 days ago • Promoted
Aerie - Store Team Leader (Store Manager)
American Eagle Outfitters • Freehold, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager
Ladurée • New York, NY, US
Full-time
Last updated: 14 days ago • Promoted
Store Manager
Tapestry • Secaucus, NJ, US
Full-time
Last updated: 5 days ago • Promoted