Content Moderation Manager

Global Content Moderation Strategy Leader

In this role, you will take ownership of SuperAwesome's global content moderation strategy and execution, who specialize in youth media. You will lead and mentor a team of moderators, ensuring that every decision made is consistent, efficient, and rooted in our mission to keep kids and teens safer online. You will be responsible for designing and evolving moderation policies that meet the highest standards of safety while remaining fully compliant with regulations across jurisdictions.

You will embed moderation and safety considerations into the heart of SuperAwesome's products by collaborating closely with product managers, engineers, legal & policy experts, operations and commercial teams. You will drive continuous improvements to both tools and processes. When urgent issues arise, you will act as a steady and decisive leader, guiding incident responses with clarity, speed, and transparency.

Finally, you will stay ahead of the curve by anticipating regulatory changes, spotting new types of content risk, and evolving our systems to keep pace with a rapidly changing digital environment. Your leadership will not only safeguard the integrity of SuperAwesome's platforms but will also set the benchmark for trust and safety across the youth digital ecosystem.

In this role, you will :

• Design, implement and manage global product, format and platform-specific moderation processes and best practices, including for YouTube content, games published on Fortnite & Roblox, mobile casual games, streaming TV content and sites.
• Drive projects that improve global operations and workflows, prioritizing ways to leverage technology (either internal or external) to automate content moderation.
• Collect, manage, and distribute data and insights related to operational functions like policy enforcement and platform and moderator productivity.
• Lead and grow a global team of outsourced moderators, developing training programs and operational benchmarks.
• Optimize our processes to have competitive unit economics for moderated content.
• Design, implement, and continually refine clear and adaptive moderation policies that align with industry best practices and legal requirements (COPPA, GDPR, etc.)
• Utilize metrics and analytics to guide staffing models, performance improvements, and proactive risk identification.
• Collaborate with product, legal, engineering, and customer success teams to embed moderation considerations into the product lifecycle.
• Manage incident response protocols, ensuring swift action, transparent reporting, and effective mitigation.
• Investigate, onboard and manage third party services that assist in moderation, setting up workflows and business processes to identify policy-violating content and behavior across new surfaces and enabling them to take appropriate action.
• Stay current with regulatory trends and raise the bar on industry standards for content safety.
• Focus on a balance of quality and efficiency. Implement QA programs to audit moderation decisions and drive consistency and accuracy.

Who you are :

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