eBilling Legal Operations Senior Analyst

Salesforce Legal Operations Sr. Analyst

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a detail-oriented Legal Operations Sr. Analyst to serve as the primary administrator for our global eBilling and Matter Management platform. This role combines technical expertise with financial acumen to optimize legal spend, ensure compliance, and drive operational efficiency across our legal vendor ecosystem. This role is hybrid and goes into the office 3 days per week in San Francisco, CA or Indianapolis, IN.

Responsibilities :

eBilling System Administration : Serve as the point of contact for our global eBilling and Matter Management platform, including user support, system and process optimization, data maintenance, and vendor onboarding / offboarding.

Invoice Compliance & Review : Oversee the entire electronic invoice lifecycle. Maintain billing guidelines and validation rules to ensure outside counsel invoices comply with Salesforce policies.

Spend Analysis & Reporting : Generate advanced reports and dashboards on legal spend, budget variance, billing compliance, and key performance indicators to identify cost-saving opportunities and inform financial forecasting.

Process Automation & Improvement : Identify gaps and inefficiencies related to matter lifecycle management, vendor onboarding, billing, and reporting, leveraging the Salesforce platform and other legal technology.

Stakeholder Training & Support : Serve as the main point of contact for internal Legal teams, Finance / Accounts Payable, and external law firm billing personnel to troubleshoot issues, provide system training, and communicate billing policy updates.

Financial Reconciliation : Partner with the Sr. Manager and Finance team on accruals, reconciliation, and payment processing, ensuring accurate month-end and quarter-end close activities.

Law Firm Lifecycle Management : Manage the operational lifecycle for external vendors, including the end-to-end process for law firm onboarding, vendor maintenance, and supporting the execution of outside counsel engagement agreements.

RFP and Bidding Management : Support and manage the execution of matter-level Request for Proposals (RFPs) and competitive bidding processes for outside counsel engagements, analyzing proposals and spend estimates to drive favorable economic and service outcomes.

Requirements :

Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)

Minimum of 3+ years Legal Operations Legal Billing, senior financial / billing analyst

Experience with major eBilling platforms and administration

Knowledge of Outside Counsel Billing Guidelines, UTBMS codes, and LEDES formats

Expert troubleshooting skills for invoice and system issues

Track record of process improvement in eBilling / invoice workflows

Advanced data analysis and visualization skills using Tableau or similar platforms

Strong financial knowledge including budgeting, forecasting, and spend analysis

Experience managing vendor relationships and data integrity

Excellent communication skills with diverse stakeholders

High attention to detail and accuracy

Strong problem-solving abilities

Salesforce platform experience or administration is a plus

We have a public-facing website that explains our various benefits, including medical, dental, 401k, ESPP, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.