Front Desk & Treatment Plan Coordinator

Job Description

Job Description

Position Summary :

At our elite, technology-driven dental practice, the Front Desk & Treatment Plan Coordinator plays a dual role as the first point of contact for patients and a key facilitator in guiding them through their treatment journey. This professional ensures a seamless, five-star patient experience from the first phone call to treatment completion by combining front office excellence with strategic treatment planning and financial coordination.

This role requires exceptional customer service, strong organizational skills, dental knowledge, and the ability to manage a fast-paced, high-performance environment while maintaining warmth and professionalism.

Reports To : Office Manager or Regional Dental Manager

Key Responsibilities :

Patient Experience & Front Desk Operations

• Greet and check in all patients with professionalism and a positive attitude.
• Answer incoming calls, respond to inquiries, and manage high-volume scheduling using practice management software.
• Confirm, reschedule, and cancel appointments in alignment with the provider’s production goals.
• Maintain an organized and welcoming reception area.
• Ensure HIPAA compliance when managing patient records and communications.
• Collect and process co-pays, payments, and maintain accurate financial records.
• Open and close the office daily, manage mail, and assist with front office administration.

Treatment Plan Coordination

Marketing & Lead Conversion

Skills & Qualifications :

Performance Expectations :

Work Location :

This position will be required to work at two of our locations- Winter Haven and Lakeland

Address-

205 First St. STE 101 Winter Haven FL, 33880

1421 Bartow Rd. Lakeland FL 33801