Order Management Clerk

Job Description

Job Description

Job Title : Order Management Specialist

Job Description

We are seeking a detail-oriented Order Management Specialist to join our team. This role requires ensuring the accuracy of sales orders, managing invoices, and overseeing the fulfillment of various types of orders. The ideal candidate will have a experience in administrative support and customer service, with a keen eye for detail and excellent communication skills.

Responsibilities

• Ensure sales orders for all contracts are accurate and adhere to specific pricing and terms.
• Verify invoices include required details for seller, buyer, transaction, and financial information.
• Collaborate with AR Staff Accountant to develop fulfillment calendars for advertised institutes.
• Complete order management, expenses allocation, and fulfillment cycle for service contracts within 24 work hours of sales order.
• Manage order management, invoicing, and fulfillment cycle for retail orders within 24 work hours of order receipt.
• Monitor book order emails and phone lines; process orders within 2 hours of receipt.
• Post invoices after shipment to recognize sales and revenue for retail orders.
• Process orders and invoices for resellers within 24 hours.
• Monitor reseller portals such as Amazon and Ingram, and respond to actions as necessary.
• Communicate with resellers and provide clear updates to supervisors.
• Provide prompt responses to customer and reseller inquiries, ensuring no customer waits more than 24 hours for a response.
• Prepare requests for refunds, replacements, or credits according to policy.
• Monitor and manage product inventory levels and complete activities related to annual physical inventory.
• Make inventory adjustments in NetSuite as directed by the supervisor.
• Run monthly Cost of Goods reports and other related reports as required.
• Coordinate with shipping and storage company for inventory, order fulfillment, and customer problem resolution.

Essential Skills

Additional Skills & Qualifications

Work Environment

The work environment is highly collaborative and open suite, fostering teamwork and cooperation. The role requires regular and reliable attendance from Monday to Friday, 8 : 00 am to 4 : 30 pm, with a 30-minute unpaid lunch. The position offers an opportunity to join an inspiring and growing non-profit organization with an amazing mission, providing room for growth within the organization.

Job Type & Location

This is a Contract position based out of Turners Falls, Massachusetts.

Pay and Benefits

The pay range for this position is $19.00 - $19.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Turners Falls,MA.

Application Deadline

This position is anticipated to close on Oct 20, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.