Program Manager

A company is looking for a Program Manager to lead initiatives for scaled customer support operations.Key ResponsibilitiesImplement new support plans across the Advertiser Ops Ecosystem, collaborating with cross-functional teamsStandardize and enforce guidelines to ensure consistency and quality across operationsDevelop KPI-based accountability measurements to enhance performance and drive continuous improvementRequired Qualifications5+ years of experience in Program Management5+ years of experience working with cross-functional teams3+ years of experience in an operations environment (preferred)3+ years of experience in customer support (preferred)CAPM or PMP certification from PMI (preferred)