Customer Retention Sales Manager

Customer Retention Sales Manager (100% Commission) – Remote

About Us

The Rustman Agency is a fast-growing, mission-driven brokerage committed to helping families protect their futures through life insurance, final expense, and mortgage protection. We focus on building lasting client relationships through service, trust, and integrity.

Job Summary

We are seeking a Customer Retention Sales Manager to lead efforts in maintaining and strengthening client relationships. This remote, 100% commission-based role is ideal for a leader who thrives in a performance-driven environment and is passionate about client satisfaction. You’ll oversee a team dedicated to supporting policyholders, minimizing cancellations, and ensuring long-term protection for families.

Responsibilities

Lead and mentor a team focused on client retention and relationship management

Develop strategies to reduce policy cancellations and improve customer loyalty

Conduct virtual policy reviews and value-driven client check-ins

Handle escalated client concerns with care and professionalism

Identify upsell and cross-sell opportunities to meet evolving client needs

Monitor team metrics and coach team members for continuous improvement

Collaborate with sales and service departments to deliver seamless client experiences

Maintain accurate client and performance records using CRM tools

What We Offer

💼 100% Commission – Uncapped income based on performance

🏡 Remote Flexibility – Work from anywhere, manage your own schedule

📚 Training & Leadership Development – Continued support as you lead

🚀 Career Advancement – Build a future in leadership within a growing agency

🤝 Supportive, Purpose-Driven Culture – Join a team making real impact

Requirements

Minimum of 2 years in sales, account management, or customer service

Leadership or team management experience preferred

Background in insurance or financial services is a plus

Excellent communication, problem-solving, and coaching skills

Self-motivated and organized in a remote work environment

Life & Health insurance license or willingness to obtain within 30 days

Ready to lead with purpose and drive results?

Apply now to join The Rustman Agency as a Customer Retention Sales Manager!