Overview
Order Management Specialist (Sales)
Scherer Bros. Lumber Co. is seeking an Order Management Specialist to join our Arden Hills, Minnesota team. The Order Management Specialist supports sales and accounting by accurately and efficiently processing special orders, customer returns, credits, and vendor billing. This role requires strong problem-solving skills to identify and correct order and invoice discrepancies, ensuring smooth operations. This position involves cross-functional collaboration and may require occasional travel to provide backup support at other company sites.
Key Responsibilities
- Process and manage special orders, including vendor acknowledgments, customer returns, and credits.
- Receive special orders into the BisTrack system (Scherer Bros\' SAR) and actively manage Open Order Reports.
- Verify and approve vendor invoices by matching them against product receipts to ensure accuracy.
- Research and resolve invoice discrepancies, pricing errors, and purchase order concerns.
- Enter and apply pricing / cost corrections for special orders based on exception reports.
- Perform daily cash handling duties, including balancing the cash drawer, processing contractor payments, and preparing / delivering bank deposits.
- Utilize standard reports to proactively monitor and address potential issues.
Collaboration and Communication
Work effectively with Sales, Accounting, and other Order Management staff to achieve departmental and company goals.Communicate clearly with staff, team members, and customers to resolve issues related to pricing, shipping, and order discrepancies.Identify opportunities for process improvement and recommend solutions to standardize procedures.Administrative Support
Perform general office duties such as filing, scanning, daily mail processing, and maintaining office supply inventory.Participate in the "+Phone Pool+" to direct callers to the correct department.Assist with semi-annual inventory and audit activities as needed.Education and Experience
High School Diploma or equivalent required.Minimum of four years of office and / or accounting experience is strongly preferred.Knowledge, Skills, and Abilities
Strong attention to detail and analytical skills with the ability to evaluate complex information and ensure accuracy in standardized work processes.Excellent written and verbal communication skills with a strong customer service focus.Proficiency in math and computer applications, including Microsoft Outlook / Calendar and SAP or similar ERP / accounting systems (e.g., BisTrack).Ability to work collaboratively as part of a team while also working independently with minimal supervision.Proactive problem-solving skills to anticipate and rapidly resolve challenges.Strong time management and organizational skills.Knowledge of building / lumber and dispatch delivery systems is a plus.Why Join Scherer Bros. Lumber Co.
Competitive Pay & Benefits : We offer a competitive salary along with a comprehensive benefits package to support your well-being.Career Growth : Opportunities for advancement and continuous learning.Collaborative Culture : A supportive, team-oriented environment where your contributions are valued.Stability & Reputation : A trusted, well-established company known for quality and customer satisfaction.J-18808-Ljbffr
