Systems Analyst, Enterprise Technology Phoenix, Arizona

We are seeking a skilled and motivated IT Systems Analyst to join our Enterprise Technology team. This hybrid role requires a minimum of three days in the office per week. The ideal candidate will possess excellent communication and organizational skills, with a proven track record in a service desk support role. If you are adept at working from a ticket queue, documenting issues comprehensively, and performing triage and research on complex technology issues, we encourage you to apply!

Key Responsibilities

• Provide primary support for internal customers, ensuring efficient and effective resolution of issues.
• Manage and prioritize service desk tickets, ensuring timely responses and resolutions.
• Serve as an initial point of support for business applications before escalating tickets to external vendors if needed.
• Document issues thoroughly and maintain detailed records of problems and solutions.
• Collaborate with outside vendors and other Enterprise Technology team members to escalate and resolve complex issues.
• Assist in the development and maintenance of support documentation and knowledge base articles.
• Contribute to continuous improvement initiatives within the service desk function.

Qualifications

Preferred Skills and Certifications

Education

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