Field Product Engineer

About Persona

Persona is the configurable identity platform built for businesses in a digital‑first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Coursera uses Persona to ensure the right person is earning each degree. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large‑scale abuse in a time when AI is reshaping the way we work and live.

We believe that making the internet safer and more human requires a team that reflects the diverse, global nature of the people we aim to serve. We’re growing rapidly and looking for exceptional people to join us.

About the Role

Are you a software engineer ready to step out from behind the code and make a direct impact by building lasting relationships with customers? As a Field Product Engineer, you’ll have the opportunity to leverage your technical background to address complex business and technical challenges. In this role, you’ll develop both business and customer‑facing acumen while working directly with team members to deliver impactful solutions. Beyond providing day‑to‑day support, you’ll work closely with product and engineering teams, acting as a vital bridge between technical and customer‑facing functions. If you’re excited about using your technical skills to drive business growth and make a direct impact, this position is perfect for you.

Best fit for

• Someone with 1‑3 years of experience in a technical role (e.g., Software Engineer, Solutions Engineer, etc) looking to build lasting relationships with customers
• Someone curious to learn the ins and outs of a highly technical product
• Someone looking to level up their career alongside some of the brightest minds in the industry

What you’ll gain at Persona

What you’ll bring to Persona

Location and Travel

This is a full‑time position based in our HQ in downtown San Francisco. Our in‑office days are Tuesday – Thursday, with the option to work from home on Monday and Friday. Many associates are expected to transition into full‑time positions after completing placement. This position may also include up to 15% travel.

Benefits and perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipends, wellness benefits, unlimited paid time off, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.

Diversity, equity, inclusion and belonging

At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first.

We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

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