Director, Government & Community Affairs (Western Metro)

Government Affairs Manager

Responsible for regulatory, franchising, and public policy matters for assigned geographic area at the state, region, or division level. Develops and implements legislative strategies, monitors legislation, and coordinates state association management. Oversees corporate initiatives and community affairs activities. Provides leadership and direction for multiple functional areas. Manages professionals at manager, supervisor, and professional levels. Ensures appropriate resources to achieve financial and business objectives. Influences, shapes, and integrates strategy for functional area(s).

Core Responsibilities :

• Develops and implements strategy for government affairs and public policy issues for specific franchises as well as strategy for local regulatory initiatives at the state, region, or division level.
• Secures and maintains franchise operating authority for the company.
• Organizes and directs all franchise renewal efforts in the assigned area, including developing and implementing franchise renewal strategies consistent with corporate guidelines; secures timely franchise renewals on acceptable terms; manages the maintenance of local franchise administration and database information; and ensures the timely delivery of franchise renewal notifications.
• Resolves complex and / or difficult franchise renewals, franchise transfers, and franchise non-compliance issues, as required.
• Develops and maintains relationships with government representatives and regulators at the state and local level.
• Travels to attend meetings, hearings, or other events to represent the company.
• Manages outside counsel, consultants, or lobbyists to implement strategies or initiatives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned. Employees at all levels are expected to :
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.