Customer Service Assistant 1 (PN )

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Accepting applications for Customer Service Assistant 1

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio is the heart of opportunity and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support :

• Inclusion
• Partnership
• Respect

The Division of Medicaid Development and Administration works with state agency personnel and stakeholders to develop policies related to Medicaid funded services for people with developmental disabilities.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees

3 months training or 3 months experience in office practices & procedures AND 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 months experience in typing keyboarding data entry or word processing AND 1 course or 3 months experience in operation of personal computer.

Job Skills : Customer Service Computer Literacy Clerical & Data Entry Customer Service Operational Support Attention to Detail Responsiveness Customer Focus Proofreading

What will you do

Provides information & process request that do not require in-depth knowledge of applicable federal / state laws rules policies procedures or legal interpretations to respond to inquiries request & / or complaints from customers ; proofreads work & makes all appropriate changes to ensure correspondence reports & documents are appropriate & error-free. Performs full range of office work :

Provides support to update information in the Provider Certification systems as needed) : processes applications via database-& / or verify information in database enters data on spreadsheets with documentation in file folders to ensure accuracy of electronically entered data; verifies accuracy of current & new information; upon receipt of Medicaid numbers from Ohio Department of Medicaid (ODM) checks & enters correct information to database processes all modifications of incorrect data ensuring accuracy of all certification data.

Maintains Home & Community Based Services (HCBS) waiver information & data prior authorization information & data hearing information & data preadmission screening & resident review (PASRR) information & data on appropriate personal computer based automated system. Cross-references data on spreadsheets & other reports with documentation in file folders to ensure accuracy of electronically entered data. Enters information into Waiver Tracking System or other appropriate tracking system for each individual who requests waiver enrollment prior authorization PASRR & for each individual whose hearing decision is forwarded to the department from ODM. Initiates & responds to correspondence answers telephone assists customers with routine inquiries forwards application materials as requested & forwards more complex calls to appropriate staff. Maintains an electronic filing system; creates retrieves & re-files materials manuals correspondence & other documentation as requested by immediate supervisor.

Maintains organization of filing material by utilizing appropriate checklist & / or following office procedure & tracking systems.

Performs general clerical tasks (e.g. copies office correspondence & documents delivers & picks up files or papers maintained at off-site buildings coordinates material for mailings e.g. stuffs envelopes & delivers mail items to mail station photocopies & scans documents & reports distributes incoming mail; sends & receives facsimiles; prepares bulk mailings assigned).

Provides clerical & phone support for Division of Medicaid Development & Administration (MDA) as needed

To request a reasonable accommodation due to disability please contact the ADA Coordinator Terry Penn by email at or by phone at .

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Unusual Working Conditions : Confined to work area for long periods of time.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1