Director of Member Experience

A company is looking for a Director of Member Experience to lead initiatives that enhance member satisfaction and loyalty.

Key Responsibilities

Develop and execute a comprehensive Voice of Member strategy aligned with business goals

Establish and manage key metrics to set data-driven goals for member experience

Oversee the collection and analysis of member feedback to drive improvements across the organization

Required Qualifications

Bachelor's degree in business, marketing, statistics, or related field; Master's degree preferred

8 or more years of experience in member experience, market research, or voice of customer programs

5 or more years of management experience leading teams and complex programs

Demonstrated expertise in member experience measurement methodologies

Experience with CX technology platforms and analytics tools