Case Manager

Title : Case Manager

Reports to : TBD

Location : Providence, RI

Purpose : Provide community-based support to individuals and / or families who have experienced homelessness. Case Managers work with people where they are at, utilizing a housing first approach. This full- time position provides on-going case management support and expertise through comprehensive assessment, development of a case plan, implementation, and overall evaluation of participant needs.

Current Openings :

Program- Clinical Partnerships- Specialty CM : Provides comprehensive community-based case management services to individuals and families determined to have high acuities, including assessment, case planning, and evaluation of services, transition to housing, and housing-based services. Collaborates with treatment teams from partner agencies and internal departments to ensure coordination of services and successful outcomes.

Program- Pay for Success - Pay for Success is a social impact bond program bringing together Crossroads, the RI Coalition to End Homelessness and 3 other homeless agencies to address housing and the complex needs of the chronically homeless. Clients are prioritized based on their high use of Medicaid services as evidenced by frequent use of emergency rooms, hospitalization, substance use treatment and incarceration.

Duties and Responsibilities :

• Advocate for the mission of the organization and upholds the agency's values.
• Delivers services with safety, respect, and effectiveness.
• Follows all policies and procedures of the organization.
• Assist participants to access community resources, schedule and attend appointments.
• Maintain professional rapport with service user, peers, and other community service providers.
• Uses assessment information to establish client centered goals, develop service plans which contain specific measurable objectives and timeframes for completion.
• Embraces the Housing First philosophy which focuses on quickly and successfully connect individuals and families experiencing homelessness to permanent housing without preconditions and barriers to entry, such as sobriety, treatment or service participation requirements.
• Communicates with internal and external departments regarding case coordination and complete safety plans and risk minimization to appropriately support clients / residents.
• Provides referrals to appropriate other service providers within the agency and externally.
• Maintains confidentiality in accordance with agency policies, state regulations, HIPPA and appropriate boundaries with clients at all times.
• Balances the needs of caseloads based upon acuity, length of time in the program, state of housing stability, etc., supporting 20-30 individuals at one time.
• Advocates for the client / residents as needed.
• Reviews and evaluates resident progress on an ongoing basis and adjusts case plans as appropriate.
• Attends all required trainings and participates in voluntary trainings as needed.
• Maintain all administrative duties including but not limited to : maintaining current documentation for program eligibility and compliance, electronically and on paper as well as documentation related to time and effort.
• Other duties as assigned.

Requirements

Education and Experience :

Skills and Abilities :

Physical Demands and Work Environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor's Recovery Friendly Workplace Initiative.

Salary Description

$22-$27 per hour dependent on experience