Helpdesk Manager

A company is looking for a Helpdesk Coordinator to lead their internal IT support function.

Key Responsibilities

Supervise and mentor IT Support Agents while managing helpdesk operations

Oversee ticket prioritization, escalation, and resolution using Jira

Develop and maintain a comprehensive knowledge base for troubleshooting and user support

Required Qualifications

3+ years of experience in IT support or helpdesk roles, with at least 1 year in a leadership position

Strong experience in creating and managing Jira projects

Technical knowledge of common workplace tools and systems (e.g., Google Workspace, VPNs)

Experience in process improvement and compliance with IT policies