Senior E-Commerce Operations Manager

Job Description

Job Description

Goodwill Industries of Hawaii, Inc.

Job Title : Senior E- Commerce Operations Manager

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Senior E-Commerce Operations Manager plays a vital leadership role in overseeing all daily operations and long-term strategies for Goodwill Hawaii’s E-Commerce department. This position is responsible for driving revenue, managing inventory, and leading a high-performing team to ensure success across multiple online marketplaces. The Senior E-Commerce Operations Manager also ensures operational efficiency, compliance, and customer satisfaction while upholding Goodwill’s mission and standards. The ideal Senior E-Commerce Operations Manager is a results-driven leader with expertise in e-commerce operations, financial analysis, team management, and marketplace compliance. This role requires strong communication skills, integrity, and the ability to create a safe, organized, and goal-oriented work environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Lead initiatives to explore new technologies and e-commerce platforms
• Ensure accurate reporting, maintain strong inventory control
• Audit online sales channels to ensure policies, procedures and standards are met. Inspects product to ensure the quality is line with pricing practice.
• Guide cross-functional collaboration with retail, HR, finance, and other departments
• Key responsibilities include strategic planning, production management, staff development, loss prevention, and delivering exceptional customer service.
• Responsible for carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Other duties as assigned

EDUCATION and / or EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to :

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will work mainly indoors in either a warehouse or office setting. Employee is occasionally exposed to outside weather conditions and extreme heat, air conditioning and dust. The noise level in the work environment is usually moderate.

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.