Culinary Lead (Sur La Table)

Job Description

Job Description

With over 57 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The Culinary Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The Culinary Lead blends culinary talent, business acumen and teaching skills to support the Resident Chef in driving business results and the staffing and performance management of all culinary employees. The Culinary Lead reports to a Resident Chef.

Job Duties and Responsibilities

• Models and directs employees to ensure customer service standards are met.
• Delivers and holds employees accountable for an exceptional cooking class experience at every class using recipes and game plans provided.
• Contributes to an environment where employees are informed and capable by supporting and / or delivering training for all employees.
• Maintains proper storage, prep and service procedures and maintains all equipment and workspaces to ensure sanitary conditions.
• Ensures all food items are cooked and served at the correct temperature.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Provides coaching in the moment and performance feedback to culinary employees.
• Seeks opportunities to increase cooking class and retail sales and directs culinary employees to execute sales plans.
• Anticipates and solves problems by taking decisive action, follows up with the Resident Chef.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
• Appropriately partners with Resident Chef, HQ Culinary Team, Human Resources and other departments as needed or necessary.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
• May handle, serve, and pour liquor, wine and beer and / or mix ingredients, such as liquor, soda, water and etc. in order to prepare cocktails and other drinks.
• Additional responsibilities as assigned by Resident Chef.

Essential Functions

Experience and Required Qualifications

Sur La Table Core Competencies for Everyone :

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only : If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to  WACandidates@cscshared.com.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact  hrbenefits@cscshared.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.