SMART Program Administrator
Unitil Service CorporationConcord, NH, US1 day ago
Job type
- Full-time
Job descriptionPotential for hybrid work schedule after training requirement Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees. Take advantage of a comprehensive benefits package. Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance. Note : Benefit offerings may differ between union and non-union employee groups Position Purpose : The SMART Program Administrator works directly with the Billing and Customer Programs Manager to create and continue operational success administering the SMART Program for customers, the company, and the State of Massachusetts. Principal Accountabilities : Time % End Results 50% Ensures completion of all Program duties accurately, efficiently and in a timely manner. The incumbent will be responsible for running and maintaining all reports relating to the SMART Program; track and research information to ensure accuracy and provide recommendations to the Billing and Customer Programs Manager to alter or add reporting and auditing procedures to achieve Program goals. Manage internal process of SMART onboarding through all steps including, but not limited to, Interconnection Process, meter set process, Application and Claim Approval process, back-billing and ongoing billing, and AOBC / Incentive Payment processes. Processing of AOBC Allocation Spreadsheet updates multiple times per year. Review meter sets and work with appropriate parties to ensure Production meters are programmed accurately and continue to communicate reads accurately. Ongoing audits of program-related metrics. Escalate issues and anomalies as appropriate, utilizing judgement to determine issues that require escalation. Work closely with internal and external resources to identify trends and areas of development and interacts with all in a professional and timely manner. Assist in the creation and ongoing maintenance of all related policies and procedures. 20% Perform ongoing research related to SMART Program Orders, Tariffs and Guidelines to assist in ensuring Unitil’s compliance in meeting all current and future Program requirements. Utilizes working knowledge of Program requirements to assist in guiding and building internal systems, processes and procedures. 20% Active participation in all required meetings, working closely with multiple departments within Unitil as well as external utility companies and the State of Massachusetts. 10% Complete, efficient and professional completion of special assignments as directed by Management. Qualifications : Degree in Business, or equivalent experience, and experience in related field helpful. Must have strong background in the use of personal computers and Microsoft Office Suite. Must possess strong organizational skills and be detail oriented. Strong written and verbal communication skills. Employ a positive and professional approach in all areas of responsibility. Ability to work independently. Be available to perform duties to support efforts during times of system emergencies. Last updated : 9-25-25
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Program Administrator • Concord, NH, US