HPC Support Engineering Manager

A company is looking for a Manager, HPC Support Engineering.

Key Responsibilities

Lead, coach, and mentor a team of HPC Support Engineers to ensure high-quality customer support

Own customer escalations and incidents, engaging directly with enterprise customers

Develop and refine support processes and monitor team performance to drive improvements

Required Qualifications

Proven experience leading technical support or engineering teams

Strong knowledge of HPC clusters, including GPU / InfiniBand systems and networking

Advanced Linux administration and diagnostic skills

Skilled at motivating teams and developing engineers into strong technical contributors

Action-oriented and accountable, aligning team priorities with company and customer goals