Remote Gate Agent

Remote Gate Agent

Insight Global is looking for a large group of remote gate agents for a Fortune 500 company to support thousands of drivers across North America. Using a two-way audio / video communication to verify / identify any necessary specifications on trucks and processes, you will be coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading, and departure at warehouses, facilities, and distribution centers. We are looking for candidates that are extremely detail-oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must. Candidates must be comfortable working onsite in the office three days per week, and two days from home per week. Your schedule will be Wednesday-Sunday, 9-5 : 30 PM. We are looking for highly motivated candidates who want to learn, grow, and have long-term career growth opportunities at this client. Having a strong sense of technical abilities will help you in this role tremendously. This client operates 24 / 7, 365, so being okay working on all major holidays including but not limited to Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, New Years Eve, and New Years Day is a must, as well as a heavy amount of OT and MET (mandatory extra time) is important for this team throughout the year especially during peak season. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and requirements :

• 1+ year of recent relevant experience in an operations and / or technical role
• Must be comfortable in a heavy phone support environment taking close to 200 transactions per day
• Excellent professionalism and communication is a must!
• Must be ok with loud audio, such as windy static noise, loud AC noise, loud operation / equipment noise, etc.
• Overall technically savvy, and must be a quick learner
• Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
• All candidates must be ok working over national and federal holidays as Amazon operates 365 24 / 7
• All candidates must be ok working from home 2 days a week, and in the office 3 days per week. This could change to full time in the office at any given time.
• All candidates must be ok working MET (mandatory extra time) when enforced