Patient Inquiries Coordinator

Job Description

Job Description

Integrative Emergency Services, LLC (“IES”) is seeking a Patient Inquiries Coordinator . This is a task-oriented role that will focus on managing incoming emails / letters and tracking the status of various patient inquiries, attorney requests, TPA inquiries (Third-party payer administrators), and redirecting other requests appropriately. This role will maintain the rights of our patients through release of billing records on behalf of our clients when responding to the patient, payor, and attorney inquiries. The position will also resolve patient issues and report and / or escalate any unsolved issues. Will also be responsible for managing system access for various business partners and vendors.

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Others may be assigned.

• Acts as an intermediary to attorneys, clients, and / or vendors, on behalf of patients and their families.
• Analyze and process data, as assigned, to ensure that proper workflow is being adhered for inquiry processing.
• Acts as primary team member for EMR systems access and tracking with facility and vendor partners
• Analyzes requests to enhance overall priorities for intake.
• Maintains timely communication with patients, leaders, vendors, and payors.
• Employs a high level of interpersonal and communication skills to move beyond patient frustrations and solve patient problems.
• Creates and maintain record keeping files and systems.
• Assures confidentiality of paperwork, documents, and calls.
• Assists team as necessary in other special projects and assignments.

QUALIFICATIONS

Knowledge, Skills, Abilities :   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience :   Include minimum education, technical training, and / or experience preferred to perform the job.

Required :

Preferred :

PHYSICAL DEMANDS :   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT :   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The company is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. Qualified applicants of any age, race, religion, nationality, sexual orientation, gender identity or expression, disability, or veteran status will receive equal consideration for positions. We welcome people of diverse backgrounds, experiences, and abilities and believe that the unique experiences of our team drive our success.

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