Security Manager - Raising Cane's River Center

Security Manager

The Security Manager at Raising Cane's River Center is responsible for overseeing and managing all aspects of security at our multi-venue campus, with a primary focus on ensuring the safety and security of all guests, events, employees, and the venue itself. This position requires a dedicated individual with strong leadership, communication, and decision-making skills, as well as the ability to adapt to changing circumstances and prioritize security needs effectively. This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.

The position will hire, train, and manage facility and event security staff to provide world-class customer service to our guests, tenants, and clients. This position administers Event Security functions on a full-time basis through delegation and attendance at events, often requiring extended and / or irregular hours including nights, weekends, and holidays.

The ideal candidate is motivated and outgoing. They can remain calm under pressure. They are a multi-tasking, quick-thinking problem solver who can adapt effectively to any situation. They enjoy leading, developing, and motivating people and can work well with a variety of personality types.

SUPERVISORY AND ADMINISTRATIVE RESPONSIBILITIES :

• Lead all FT & PT employees, including Facility Security, Event Security, Event Day Supervisors, Event Day Contract Security, and BRPD / Sheriff extra duty event staff.
• Monitor security systems, including access control, surveillance cameras, and alarms, and promptly respond to any identified issues or alarms.
• Investigate and report on safety and security incidents, including accidents, theft, vandalism, or unauthorized access, and recommend corrective actions.
• Review the work performance of security team members and recommend disciplinary actions.
• Maintain plans for emergency preparedness and run drills.
• Ensure all Security Staff licenses are current and update licensing requirements with the Department of State.
• Work with the Human Resources Manager to conduct investigations relevant to team member complaints.
• Assist in maintaining safety and security training documentation in Altum according to the Legends Global review schedule.
• Stay updated on industry best practices, emerging trends, and technological advancements in safety and security to continuously improve protocols and procedures.
• Cross-train and help support security efforts on the events side.
• Perform other related duties as directed.
• Responsible for interviewing, hiring, training, and continuously developing employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure that all Facility & Event Security policies and procedures are followed.
• Complete performance appraisals as needed.
• Develop and implement policies, procedures, and training programs for Facility & Event Security staff.
• Create, distribute, and monitor deployment for Event Security and Facility Security.
• Order, maintain, and monitor Guest Relations & Event Security equipment and inventory, including uniforms, wands, and search equipment.
• Use ABI Mastermind, Workday and ADP Payroll
• Ensure accurate timekeeping records and payroll is completed for all employees on time.
• Create post-event reports.

TRAINING RESPONSIBILITIES :

CREATIVE RESPONSIBILITIES :

EVENT RESPONSIBILITIES :

ESSENTIAL DUTIES AND RESPONSIBILITIES :

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform the supervisory and essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION OR EXPERIENCE :

HOURS OF WORK AND TRAVEL REQUIREMENTS :

PHYSICAL REQUIREMENTS :

NOTE : The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

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