Supervisor, Conveyance, Field Services

Operations Team Manager

Are you an experienced professional motivated to directly manage the day to day operations of an operations team while maintaining client satisfaction? Are you able to manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processor, Asset Registration and Conveyance Coordination? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with such talents and skills. If you possess executive presence and confidence in your ability then now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will

• Respond to audit and non-compliance issues in a timely and consistent manner
• Support daily interaction with our clients and maintain close relationships to ensure complete client satisfaction
• Ensure work activities achieve the volume expected and meet quality requirements daily
• Monitor performance of staff members according to established standards and enforce disciplinary actions when necessary

WHO YOU ARE

You possess

Responsibilities

Manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processing, Asset Registration and Conveyance Coordination

Respond to audit and non-compliance issues as discovered

Develop and maintain client relationships

Maintain strong focus on trending, QC / QA and reporting

Maintain both quality and productivity goals on a daily basis

Handle interviewing, hiring, and disciplinary needs of staff

Handle incoming phone calls as needed

Perform all other duties as assigned

Qualifications

High School Diploma or equivalent preferred Bachelor's Degree preferred

Previous leadership experience

Strong verbal and written communication skills required

Ability to excel in a high-impact position within a fast-paced, deadline driven environment

Must be proficient in Microsoft software products

Previous experience with property management, construction, and property insurance a plus

Experience in working with P&L preferred

Basic understanding of local laws and ordinances regarding property condition is ideal

Previous mortgage servicing and / or property preservation experience preferred

Experience with government regulations, such as Fannie Mae, Freddie Mac, and HUD

Special training will include client guidelines and business rules, user review guide, classroom training, system training and side by side training