Staff Assistant, Customer Experience

American Airlines GroupDallas, TX, US

4 days ago

Job type

Full-time

Job description

Staff Assistant, Customer Experience

Location : DFW Reservations Office (DFW-SV01) Cities : Dallas - TX

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why You'll Love This Job

This job is a member of the Global Reservations Team within the Customer Experience Division.
Performs a wide variety of office duties as necessary and provides administrative support for Customer Experience.

What You'll Do

Coordinates training and team meetings

Handles timekeeping for reservations agents

Processes vacation change requests

Processes shift swaps among reservation agents

Manages ordering office supplies, updating manuals

Prepares weekly, monthly, quarterly and annual reports from automated data bases

Completes other administrative tasks as assigned

Manages and triages correspondence sent to American Airlines

Fulfills customer compensation and update activity logs

All You'll Need for Success

Minimum Qualifications- Education & Prior Job Experience

High School Diploma or GED equivalency or equivalent experience / training

Preferred Qualifications- Education & Prior Job Experience

N / A

Skills, Licenses & Certifications

Ability to work with minimum supervision and meet deadlines

Must be self-motivated

Ability to handle multiple tasks at once

Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Language / Communication Skills

Ability to effectively communicate both verbally and written with all levels within the organization

Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

What You'll Get

Feel free to take advantage of all that American Airlines has to offer :

Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs : We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to Be Yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Competencies

Caring

Collaboration

Development

Results

Future

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Staff Assistant • Dallas, TX, US