Lead, UX Researcher Job at MedStar Health in Bedford

Job Title : Lead, UX Researcher

Job Description : THE ROLE :

Our site in Billerica / Bedford, MA is seeking a hybrid Lead, UX Researcher to join our team. This person will work on a newly formed team that is help ing shape the future of digital tools and platforms at Entegris .

You'll work directly with highly technical and operationally savvy partners - engineers, scientists, operations leader, business leaders - to understand the full context of work, identify barriers, and shape solutions that lead to measurable outcomes. You'll design and execute research programs, establish measurement frameworks, and build continuous feedback loops to guide product evolution over time for e xperiences that improve complex operational workflows , support R&D innovation efforts , empower ing users throughout the ecosystem, from the shop floor to executives , to do their best work .

This is a hands-on, highly autonomous role for someone who brings strong product thinking, thrives in complexity, and is excited to help build a new practice from the ground up.

As part of a newly forming Human-Centered Design practice, this role offers the unique opportunity to help shape how design and research integrate into our organization. You'll play an active part in establishing ways of working, lightweight processes, and best practices that enable high-impact outcomes within a lean, fast-moving environment. This is an ideal role for someone excited to help build not just great solutions - but a great design and research culture from the ground up.

Applicants should provide a link to or sample of portfolio of past work

WHAT YOU'LL DO :

Contribute to digital business transformation initiatives through research .

Collaborate closely with engineers, scientists, operations and business leaders to map ou r ecosystem of users' needs .

Support operational workflows and emerging AI-enabled tools with user-centered thinking .

Help establish a new design research practice by defining ways of working, processes, and best practices.

Create personas , journey maps , qualitative research plans and guides , feedback and insights reports .

WHAT WE SEEK :

A systems thinker who understands complex ecosystems and brings insight to purposeful, efficient solutions.

A collaborative partner who builds trusted relationships across functions and helps teams learn how to successfully engage and work with design and research.

A self-starter who brings clarity to ambiguity and moves work forward confidently.

Nimble and outcome-focused-able to deliver meaningful impact while helping shape and mature our human-centered design capability.

Equally comfortable applying strong research methodologies where they add the most value and working efficiently within fast-paced environments when speed and simplicity are the priority.

You care more about creating clear, actionable insights than perfect research deliverables, and you know when to dial research depth up or down based on business needs.

An excellent communicator who can simplify complexity and tell compelling stories through research.

Energized by working at the intersection of AI, advanced technology, and human-centered design.

Excited to help shape how research integrates into a fast-evolving, high-growth digital organization.

Excited to play an active role in establishing and evolving our human-centered design practice, helping define how we work and grow as a team.

Interested in contributing to lightweight processes and tools that make design and research accessible and actionable across the organization.

Outstanding Candidates Will Have :

7+ years of experience, ideally including work in operational, manufacturing, or similarly complex environments.

Enterprise & Domain Expertise :

Experience with enterprise tools and operational workflows.

Familiarity with dashboard design and tools used in manufacturing or supply chain contexts.

Industry experience in manufacturing and supply chain is a strong bonus; B2B life sciences, pharmaceutical, medical device, and biotechnology sectors also considered.

AI & Emerging Technologies :

Familiarity with AI design principles, feedback loops, or agent-based UX.

Experience with platforms like Google Cloud's AI suite or comparable technologies.

Research Methodologies :

Skilled in applying Jobs To Be Done (JTBD) and other outcome-focused research approaches.

Proficient in both qualitative and quantitative research methods, with the ability to select and apply the right tools for each context.

Measurement & Feedback :

Experienced in building and analyzing surveys, designing experience measurement frameworks, and creating feedback loops for continuous improvement.

Familiarity with experience measurement platforms and feedback collection tools; capable of guiding tool selection and implementation.

Strategic & Communication Skills :

Strong business acumen with the ability to connect user needs directly to operational and business outcomes.

Excellent facilitation and communication skills; able to clearly present research insights to both technical and non-technical audiences.

WHY WORK AT ENTEGRIS?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

WHAT WE OFFER :

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

Annual bonus eligibility

• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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