Trade Services Review Specialist, HVAC (Hybrid)

The Trade Services Review Specialist, HVAC is responsible for multiple elements in claim review / resolution in support of our Home Warranty business. This is a critical role in our emerging business line from claim diagnostic, review, to resolution all key elements in our success of achieving our NPS and claim cost objectives.

Responsibilities

• Build and provide content to our knowledge base for part prediction, identifying common failures, remote claim diagnostic and help wireframe technical training - 30%
• Engage with technicians and consumers to remotely diagnose problems and resolve, trouble shoot complicated situations to accelerate time to resolution. 25%
• Responsible for review, modify, approve or deny repair estimates in instances they exceed the initial not to exceed' provided at dispatch 30%
• Assist less experienced agents with knowledge transfer and review the most complicated authorization requests, serving in a help desk capacity 15%

Basic Qualifications

Pay Range

$72,900.00 - $121,900.00

Expected Application Deadline

11 / 08 / 2025

Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.

What's the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best / Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances.

Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert

Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

recblid w8k3xiwqzvl3o8ajtj5q2tv18eolre