Sr. CXone Engineers

Role : Sr. CXone Engineers

Location : Plano TX

Qualifications For Success :

• 5-8 years of experience with CXone experience (IVR)
• At least one or more NICE CXone implementation
• Skilled in API integrations (Salesforce, Snowflake, etc.)
• IVR and ACD development experience
• 2 or more years of CXone Studio scripting, Experience with IVR scripting (C#, Java)
• Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus
• Works with some supervision
• Certifications such as NICE Certified Implementation Engineer (NCIE) and the ACD Administrator Certification are preferred
• Bachelor's degree in Computer Science, IT, or engineering preferred
• Experience working in Banking or Financial Services client will be preferred.