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Senior Director of Training

Senior Director of Training

ServiceNetNorthampton, MA, US
30+ days ago
Job type
  • Full-time
Job description

Senior Director Of Training

Lead with Vision. Build with Purpose. At ServiceNet, we believe that learning transforms not only individuals, but entire communities. By fostering a strong culture of growth and professional development, we empower our staff to better serve the thousands of individuals who rely on us each year. Now, we're seeking a Senior Director of Training who is ready to design, build, and lead a world-class training infrastructure for our organization.

If you're an experienced leader who thrives at the intersection of strategy, compliance, and workforce developmentand you want your work to leave a lasting impact across every level of a mission-driven nonprofitthis is the role for you.

About the Role :

As our Senior Director of Training, you'll establish and lead a centralized training department that serves all ServiceNet programs. Partnering closely with executive leadership, program leaders, and HR, you'll create a robust training system that ensures compliance, supports staff development, and promotes consistent, high-quality service delivery.

This is a hands-on leadership role where you'll both design strategy and oversee executionleading a high-performing team of trainers, instructional designers, and curriculum developers while also driving innovation through e-learning, hybrid delivery models, and emerging best practices.

What You'll Be Doing :

Strategic Leadership :

  • Establish a centralized training department serving all ServiceNet divisions.
  • Develop and implement a multi-year strategic training plan aligned with agency goals.
  • Build, supervise, and mentor a team of training professionals.

Training Program Oversight :

  • Design, implement, and evaluate a core training curriculum for all staff, ensuring compliance with DDS, DMH, CARF, DPH, and MassHealth requirements.
  • Standardize curriculum development and instructional design, incorporating adult learning principles, trauma-informed practices, and inclusive pedagogy.
  • Expand access through e-learning platforms, webinars, and hybrid instruction.
  • Collaboration & Workforce Development :

  • Partner with Clinical, Quality, HR, and program leaders to ensure training aligns with organizational needs.
  • Support workforce development, career pathways, and succession planning in partnership with HR.
  • Provide technical assistance and consultation to department leaders.
  • Evaluation & Compliance :

  • Develop metrics to measure training effectiveness and impact on staff performance and client outcomes.
  • Monitor and audit training systems, adjusting programs based on data and regulatory changes.
  • Maintain accurate records and serve as liaison during audits or compliance reviews.
  • Bachelor's degree in a relevant field (or equivalent experience)
  • Minimum Requirements :

  • Strong experience building or scaling training functions from the ground updesigning systems, infrastructure, and strategy
  • Demonstrated leadership ability to hire, mentor, and manage a team while influencing senior executives and cross-functional leaders
  • Expertise in adult learning and instructional design, with ability to translate compliance and regulatory requirements into practical, engaging training
  • Proven ability to implement and manage training technology (Learning Management Systems, e-learning tools, hybrid delivery)
  • Strong strategic, project management, and communication skills to balance vision with execution
  • Experience implementing Relias or a similar LMS
  • Preferred Qualifications :

  • Master's degree in education, organizational development, or related field
  • Experience in healthcare, behavioral health, or human services (especially with regulatory oversight)
  • Familiarity with Massachusetts human services regulations (DDS, DMH, MassHealth)
  • Track record of measuring training effectiveness and tying results to workforce development / retention
  • Perks & Benefits :

  • Generous paid time off
  • Comprehensive health & dental insurance
  • 403(B) retirement plan with employer match
  • Paid life insurance & long-term disability coverage
  • Tuition assistance and advancement opportunities
  • Mileage reimbursement for travel
  • A culture of collaboration, innovation, and continuous learning
  • Bring Your Vision. Build a Culture of Learning. Apply now and lead the next chapter of workforce development at ServiceNet.

    ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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