Ecommerce Operations Lead

Ecommerce Operations Lead

The Ecommerce Operations Lead will support and deliver day-to-day eCommerce execution and optimization across our platforms. This role is responsible for ensuring operational efficiency, maintaining platform integrity, and supporting high-impact eCommerce campaigns. Reporting to the eCommerce Operations Manager & collaborating closely with cross-functional partners in Ecommerce, Merchandising, Marketing, and Technology, this role is essential in maintaining operational excellence and supporting new digital initiatives. This is an ideal opportunity for someone who thrives in a fast-paced retail environment, has strong attention to detail, and enjoys working cross-functionally to keep systems, processes, and operations running smoothly.

Duties and Responsibilities

• Support the "Cavender's Culture" and drive our Mission, Vision, and Values.
• Manage product data, pricing, and inventory within Salesforces Commerce Cloud and local platform.
• Monitor site and tool functionality and coordinate with IT teams & 3P vendors for troubleshooting and performance issues.
• Coordinate with fulfillment and customer service teams to ensure a seamless customer experience.
• Support Omni channel programs such as store fulfillment and BOPIS (Buy Online, Pick Up In Store) logic and fulfillment to ensure a seamless omnichannel customer journey.
• Test and validate new website features and functionality to ensure smooth rollout and optimal user experience.
• Work with XML data feeds to support product uploads, integrations, and data accuracy across systems and third-party platforms.
• Prepare operational reports and monitor KPIs such as fulfillment rates, delivery times, and BOPIS performance.
• Support process improvements and help document SOPs for key workflows.
• Partner cross-functionally with customer service, merchandising, and logistics teams to ensure operational readiness.

Qualifications and Requirements

Preferred Skills

Cavender's is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender's will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 2555 or visit your nearest Cavender's store.