Vice President of Customer Success

A company is looking for a VP, Customer Success.

Key Responsibilities

Develop and implement customer success strategy and set key performance indicators (KPIs)

Lead and mentor a team of customer success managers to ensure high-quality project delivery

Establish operational processes for customer onboarding, renewals, and support while tracking performance metrics

Required Qualifications

Minimum 10 years of experience in Customer Success, with proven revenue goal achievement

At least 5 years in a senior leadership role overseeing cross-functional teams

Experience in managing complex technical programs and scaling project operations

Bachelor's degree required; advanced degree in business, operations, or technology preferred

Project Management Professional (PMP) certification is a plus