Support Operations Representative

Job Title

Provides assistance and quality customer service to retail employees and other bank employees. Completes daily tasks as assigned.

Major Duties and Responsibilities :

• Entry level into this area is concerned with acquiring the knowledge and skills to efficiently and accurately perform the duties of each area in the support departments.
• Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.
• Maintains sufficient records for good audit trail of all transactions handled by the department.
• Meets reporting deadlines as directed.
• Performs job functions in a variety of functional areas, including but not limited to :
• Edits, corrects, and processes transactions to customer accounts - processes research and adjustments.
• Captures, indexes and manages customer documentation in centralized system- processes outgoing mail.
• Verifies and balances bank accounts, monitors and clears exceptions, processes for bank debit and credit card program, processes escrow payouts.
• Balances all teller related activities- processes incoming mail- processes returned mail- processes credit verifications.
• Monitors and maintains ACH origination for bank customers.
• Loads and verifies data into the core system for deposits and loan.
• Monitors and reports account activity as required by regulations, processes card disputes.
• Resolves posting exceptions and processes returns.
• Updates transactions to customer accounts, processes customer statements and notices.

Additional Responsibilities :

Job Qualifications :

Standards of Performance :