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Warranty Coordinator

Warranty Coordinator

Federal Signal OpeningsLake Crystal, Minnesota, USA
2 hours ago
Job type
  • Full-time
Job description

Responsible for meeting customer needs by :

  • Resolves warranty problems while maintaining a positive and professional relationship with customers
  • Responsible for meeting customer needs by providing technical support and problem solving
  • Processes Return material authorizations to TBEI and or Vendors
  • Maintains accurate tracking and trending of RMA data
  • Works with accounting team for vendor / customer warranty recovery and billing
  • Administers product recalls and technical service bulletins
  • Works with quality department to implement corrective action to ensure the company maintains a high level of quality
  • Communicates vendor warranties with quality department to ensure vendors maintain high quality standards on products they supply
  • Communicates warranty concerns through the ECO / ECR process when appropriate
  • Implements maintains and makes improvements to warranty procedures
  • Reviews weekly monthly and annual warranty reports to provide visibility of warranty trends
  • Inform distributors of warranty infractions and work cohesively to prevent future false warranty claims
  • Other duties as assigned

Tools Used : Computer phone MS Office software Syteline digital cameras scanners printers etc.

Environment : Office area production floor and occasionally distributor locations

Job Requirements :

  • Degree in engineering business or a related field or equivalent experience preferred.
  • 2-5 years of sales / warranty experience preferred.
  • Ability to deal effectively with customers promoting positive company image using strong communication skills.
  • Computer proficiency with business operating system and MS Office software.
  • Independent decision making and problem-solving skills whether working individually or as a team.
  • Technical knowledge (hydraulics steel chassis etc.) and strong technical reasoning abilities.
  • Strong product knowledge preferred (ie hydraulics / pneumatics hoists bodies electrical etc)
  • Ability to continuously evaluate systems for most efficient usage customer friendliness communication enhancement and strive for continuous process improvements.
  • Company knowledge (warranty procedures company history product line sales and design procedures).
  • Detail orientated and ability to remain focused while phone calls and distractions are present.
  • Ability to attend and participate in required company meetings.
  • Must be a team player with high integrity and a strong work ethic.

    • Additional Job Information :

  • Wage Expectations : $25.00 to $35.00 per hour
  • Pay : This is a non-exempt hourly position and employees are paid on a bi-weekly basis
  • Typical Schedule : Five (5) Eight (8) hour days M-F Overtime may be available on your 6th day of the week
  • Location : On Site 52182 Ember Road Lake Crystal MN 56055
  • Travel : Very minimal to none

    • Benefits :

    Employees are eligible on the 1

    st

    of the month following the completion of 30 days of employment for :

  • Medical
  • Dental
  • Vision
  • Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) Limited-Purpose FSA (if enrolled in eligible health plan and HSA
  • Employee Assistance Program (EAP)
  • PTO / Holidays
  • Company Paid Life Insurance Policy for each full-time employee in the amount of $20000.00.
  • Voluntary Life Insurance for Employees their spouse (or domestic partner) and their children
  • Company Paid Short-term disability (STD) & Long-term disability (LTD)

    • Employees are eligible for the following benefits as of their first day of employment :

  • 401(k) with partial company match
  • 100% vested immediately.

    • Required Experience :

    IC

    Key Skills

    Fiscal Management,Flooring Installation,Customer Service,Algebra,Computer Skills,Construction Experience,Dealership Experience,Conflict Management,Computer Literacy,Customer relationship management,Geometry,QA / QC

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 25 - 35

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    Warranty Coordinator • Lake Crystal, Minnesota, USA