Remote Service Desk Analyst

A company is looking for a Remote Service Desk Analyst.

Key Responsibilities

Serve as the first point of contact for technical support in a 24 / 7 service desk environment

Track, triage, and resolve technical support tickets related to AWS, Azure, and OCI environments

Manage account lifecycle issues in a secure, cloud-based environment

Required Qualifications

High school diploma or GED

Ability to pass Public Trust background and credit check

6 years of technical support experience in a call center environment in lieu of a degree

Proven hardware / software troubleshooting experience

Proficiency using and supporting common corporate applications, browsers, networks, and antivirus software