WMS Implementation Consultant

Job Purpose :

Hy-Tek is looking for a dynamic and motivated Warehouse Management System Implementation Consultant. This role is an exciting opportunity for an organized, self-driven individual to work on our Professional Services Team on the implementation of new accounts, to help clients adapt their operations to our WMS and TMS applications.

Essential Duties and Responsibilities :

• Act as the Subject Matter expert on the IntraOne WMS, WCS and TMS applications across multiple clients.
• Train IntraOne Consultants in the Best Practice use of the INTRAONE WMS and TMS.
• Analyze and find solutions for escalated Decisions, Risks, Issues and Change Requests during the day-to-day interactions with the client and project team.
• Manage Client Expectations to increase perception of competence, skill, and customer focus of the IntraOne Project Team.
• Manage Client Expectations to increase perception of value in the IntraOne Applications to their business and profitability.
• Mentor / Develop IC1 / IC2 consultants to grow their skills with applying IntraOne WMS, WCS and TMS application in their specific client's warehouse operations.
• Ensure Project Teams follow the INTRAONE Professional Services Implementation methodology to meet and exceed expectations of clients concerning functionality, timeline and budget.
• Provide suggested improvement to the IntraOne Professional Services Implementation methodologies to improve impact on IntraOne profitability.
• Matrix reporting to the Hy-Tek Project Manager for client specific activities and IntraOne VP of Professional Service for training and development.
• Excellent requirements gathering skills to gather and interpret all necessary information including technical requirements for implementations.
• Identify improvements for internal communications within teams to drive a consistent, high-quality experience for our customers throughout the implementation process.

Knowledge, Skills and Abilities Preferred :

Working Conditions :