Customer Service Representative (Tuscaloosa, AL)

Job Title

Job Summary :

This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

Bilingual candidates are strongly encouraged to apply and must speak English and Spanish proficiently. There is a pay differential for bilingual candidates.

The base salary range for this position is $43,000 - $44,500.

Responsibilities :

• Receiving and greeting customers in the local office and / or over the phone or online
• Processing payments and balancing cash funds :

Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk

Connect / disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection

Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders

Budget billing, flat bill, EFT, paperless billing, electric water heater conversions, All Connect transfers, Agency Assistance portal, landlord portal, OCC

Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)

Understands the meter reading process and billing cycle

Experience :

Knowledge, Skills & Abilities :

Required Test :

Benefits :

Medical and dental coverage

Location :